Puppeteer Teams Up with Tellescope to Close the Loop on Patient Engagement

When patient communication is scattered across phone calls, texts, forms, and inboxes, it's easy for things to go missing. You send a reminder but lose track of who responded, or didn’t. You fill out intake forms but don't notice incomplete submissions. This is where Tellescope and Puppeteer align neatly to do something simple: make sure nothing falls through the cracks.

Healthcare delivery isn't just about clinical care; it's also about remembering to follow up, confirming appointments, tracking intake, all mundane but essential tasks. Usually, these happen in different places: one team uses email, another uses messaging or forms, and patient notes get buried in an EHR. The result? Fragmented care and unhappy staff.

With Tellescope, you define the triggers that matter most in your patient journey. With Puppeteer, you have the AI agents ready to act on those triggers, making sure outreach happens immediately and in a way that feels personal. And because the systems are connected natively, the outcome flows right back into Tellescope for visibility and follow-up.

Think of Puppeteer as the action layer of your workflow. Whenever Tellescope fires a trigger, Puppeteer does the talking:

• It calls or texts patients to collect intake details, asking dynamic, context-aware questions instead of dropping them into a static form.
• It reaches out to past patients for reactivation, checking on health, insurance status, or scheduling visits.
• After visits, it sends proactive follow-ups, checking on recovery, reminding about meds, and escalating if anything unusual comes up.
• Every interaction, voice or text, is logged so your team can review the flow later.

In short: Puppeteer frees your team from the repetitive, predictable part of outreach while preserving context and nuance.

Tellescope is the system that ensures every patient touchpoint stays connected and visible:

• Unified inbox for all channels: Calls, texts, emails, video visits, and secure chat are captured in one place - no switching tools or chasing messages.
• Automations with triggers: Tellescope’s Journeys let you define what happens when a key event occurs.
• Continuous patient timeline: Every outcome, whether initiated by Puppeteer or your staff, flows back into Tellescope. The result is a clear, chronological view that shows not just what happened, but why, and what’s next.

This way, your team doesn’t just have a record of actions: they have context, continuity, and the ability to step in seamlessly.

It all starts with a trigger in Tellescope, for example, when a patient cancels or doesn’t show up.

1. Tellescope detects the event through its automation rules (Journeys) and fires the “reschedule” trigger.
2. That trigger passes directly to Puppeteer, which immediately reaches out to the patient by call or text.
3. Puppeteer handles the conversation via phone call, offering available times and confirming the new appointment on the spot.
4. The entire exchange, patient’s cancellation, Puppeteer’s outreach, and the confirmed reschedule gets logged into Tellescope’s journey audit log on the patient profile.
5. If the patient doesn’t pick a new time, Puppeteer will automatically schedule a call for the following day as a retry.

The result: rescheduling is automatic, fast, and fully visible. Staff don’t waste time chasing cancellations, and patients get rebooked without delay, all while every step is tracked in one clean timeline.

Here’s a demo video of how it works:
 

Problem: Disjointed communication across channels.

• Tellescope + Puppeteer Fix It: Every touchpoint (AI, human, chat, email) lives in one timeline. 

Problem: Repetition and context loss when switching modes.

• Tellescope + Puppeteer Fix It: AI’s notes are visible to humans; humans pick up smoothly. 

Problem: Missed follow-ups or overload on staff.

• Tellescope + Puppeteer Fix It: AI handles outreach; Tellescope orchestrates reminders and alerts. 

Problem: Siloed tools and tools sprawl. 

• Tellescope + Puppeteer Fix It: One clean system replaces multiple fragmented tools. 

In a nutshell, Puppeteer and Tellescope turn a messy, mode-specific process into a single, trackable patient journey. It’s not flashy, it’s just meaningful. And when nothing gets dropped, patient care becomes reliably human again.