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Frequently asked questions

What is the best way to get in touch with Tellescope for support-related questions?

Please email us at support@tellescope.com where we regularly monitor support inquiries

Where can I find Tellescope’s help center?

You can find our product support documentation and help center here.

What are Tellescope’s standard support hours?

Our standard support hours are Monday through Friday from 9 AM to 5 PM EST excluding major U.S. holidays.

How quickly can I expect a response?

We typically try to acknowledge all support requests received during business hours within 24 hours.

Do you have a status page for system outages?

Yes, you can view our status page here.