Top 5 Healthcare CRMs

Unlike most industries where CRM is used for managing prospective sales leads and tracking pipeline activities, Healthcare use cases typically emphasize the “Relationship Management” element of the CRM acronym.

By this, we mean that a typical CRM use case in Healthcare is often centered around having a centralized place to manage patient relationships, documentation, and tracking what needs to be done for patient care.

Because of design considerations for healthcare and HIPAA-compliance requirements, many CRMs don’t fit the bill for Healthcare. In this blog, we highlight the Top 5 CRMs for Healthcare.

SalesForce is a legacy CRM company that offers a CRM product for various industries, including healthcare. Their Health Cloud offering provides an enterprise solution to manage patients. Given the high cost and longer timelines for implementation customization, their product is typically best suited for enterprise customers.

Source: G2 

While ZenDesk is primarily known for being a HelpDesk company, they do boast having a “Healthcare CRM”. While their site does speak about using their product for relationship management, it does still lean into its primary use for agents utilizing the tool for “customer support” and “ticketing”.

Source: G2

Zoho is an inexpensive CRM option for healthcare companies to leverage. While its strengths seem to be for managing invoices and payments, it can be utilized for patient relationship management. However, many reviews have stated that Zoho’s product is a bit bloated, can be challenging to set up, and can be unintuitive.

Source: Capterra

Welkin is a CRM that emphasizes its capabilities around Care Management. Welkin offers many features like communications and task management that you’d expect from a Healthcare CRM. However, as the platforms above have a more specific niche they serve, many reviewers in Elion, allude to using Welkin more for its EHR capabilities rather than CRM.

Source: Elion Health 

Tellescope is a Healthcare CRM built specifically to address the needs of modern digital healthcare businesses. Tellescope natively integrates with many EHRs and serves the clear purpose of allowing care teams to manage patient outreach, onboarding, and ongoing relationships.

We do this by providing a centralized place for all patient communication channels, forms, scheduling, and automating task assignments and ongoing touchpoints.

To learn more about how Tellescope’s CRM can meet your digital health company’s needs, reach out today or fill out the form below.

Source: Elion Health