Reducing Operational Overhead for Your Digital Health Business

Digital health businesses often face many challenges that can hinder their growth and efficiency. From inefficient processes, to IT complexities, and overhiring, these issues can make it difficult to deliver personalized care at scale.

However, putting the right processes, tools, and people in place can help overcome these issues.

In this blog post, we'll explore some common problems faced by digital health businesses and explore solutions to solve them.

• Trade-off between Efficiency and Personalization: It can be tricky to try to optimize certain processes without reducing the personalization of care for patients.
• Having Streamlined Customer Support: Customer support requires too much manual intervention and common challenges aren’t easy for patients to resolve themselves.

• Using Multiple Point Solutions: Using many SaaS tools can become expensive and difficult for your team to manage and switch between.
• Lack of Automation: The more tools that are being used, the more challenging it typically is to create robust automated workflows.
• Vendor Management: Managing multiple vendors and Business Associate Agreements (BAAs) can create added IT overhead.

• Building In-house: Building solutions in-house can be costly in terms of development, hosting, and ongoing maintenance.

• Over-staffing: Many businesses attempt to solve process or technology challenges by hiring additional staff.

• Incorporate Automation: Automate processes that don't require a human touch to improve efficiency.
• Templated Messages: Use templated messages for canned responses.
• Documentation: Have comprehensive documentation for common support questions.
• Utilize AI: Implement AI to suggest responses or handle specific situations.

• Vendor Consolidation: Seek vendors offering multiple solutions within their product suite to reduce complexity.
• Reducing Vendor Risk: Fewer vendors mean fewer BAAs to sign, reducing compliance overhead.
• Cohesive Solutions: Opt for solutions that provide a more cohesive ecosystem, making it easier to add automation.

• Off-the-Shelf Tools: Utilize off-the-shelf tools where vendors handle bugs and maintenance.
• Focus on Core Business: Allow your team to focus on core business activities, like delivering care, while vendors handle technical concerns.

• Efficiency-Driven Workflow: Streamline your care team's workflow for efficiency to reduce the need for additional staff.
• Hiring Strategically: Only consider hiring when processes are optimized and require additional personnel.

Tellescope provides digital health businesses with a centralized solution for patient communication, care coordination, scheduling, and forms. 

In addition to having one place to manage your digital patient experience, Tellescope enables your team to integrate other tools you may be using and build automations with no-code.

Fill out the form below to learn how Tellescope lets you leverage AI and has reduced 50% of administrative work for other digital health businesses.